Privacy Policy - Finchley Cleaner

Last updated: 2026-06-04

This Privacy Policy explains how Finchley Cleaner collects, uses, stores, shares, and protects personal data when providing cleaning services. It applies to all Finchley Cleaner customers in the area, including individuals, households, landlords, tenants, and business clients who use our services or communicate with us in relation to a booking, quotation, complaint, or service enquiry.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. This policy is designed to be clear, fair, and transparent about what data we collect and why we collect it.

1. Who we are

Finchley Cleaner is a cleaning service provider operating in the Finchley area and surrounding locations. For the purposes of data protection law, Finchley Cleaner acts as the data controller for the personal data we collect and use in connection with our services. This means we decide why and how your personal data is processed.

2. Personal data we collect

We only collect personal data that is necessary for providing our services, managing our business, and meeting legal obligations. The types of information we may collect include:

Identity details such as your name, title, and account or booking reference.
Contact details such as address, email address, and telephone number.
Service details such as property access instructions, cleaning preferences, appointment history, and requested services.
Payment information such as billing records and transaction confirmations. We do not usually store full card details if payments are handled by a secure payment provider.
Communication records including messages, notes from phone calls, complaint records, and feedback.
Technical data when you interact with our digital systems, such as device information, IP address, or usage logs, where applicable.
Special category data only if you choose to provide it and only where necessary, for example if access arrangements or health-related information must be considered for safety reasons.

We do not intentionally collect more information than is needed. Please do not share unnecessary sensitive information unless it is relevant to the cleaning service or required for safety, access, or legal reasons.

3. How we collect personal data

We may collect data directly from you when you:

request a quote or booking;
contact us by phone, email, text, or online form;
provide access details or service instructions;
make a payment;
submit a complaint, review, or service query;
communicate with us about rescheduling, cancellations, or account updates.

We may also receive data from third parties where appropriate, such as property managers, landlords, letting agents, business administrators, or payment processors acting on your behalf.

4. How we use your data

We use personal data for the following purposes:

to provide, manage, and complete cleaning services;
to confirm bookings, change appointments, and communicate service updates;
to issue invoices, process payments, and maintain financial records;
to respond to enquiries, complaints, and customer support requests;
to improve our services, training, and operational planning;
to comply with legal, tax, insurance, and regulatory obligations;
to prevent fraud, misuse, or security incidents;
to maintain internal records and service history.

We will only use your personal data for the purposes for which it was collected, unless we reasonably need to use it for a compatible purpose and the law allows it.

5. Lawful basis for processing

Under data protection law, we must have a lawful basis for processing your personal data. Finchley Cleaner relies on the following lawful bases:

Contract — where processing is necessary to provide the cleaning service you requested, manage your booking, or take steps at your request before entering into a contract.
Legal obligation — where we need to process data to meet accounting, tax, consumer protection, or other legal duties.
Legitimate interests — where processing is necessary for our legitimate business interests and your rights do not override those interests. This may include service management, record keeping, quality control, and fraud prevention.
Consent — where we rely on your permission, for example for certain optional communications or where special category data is provided voluntarily and consent is the appropriate basis.

Where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

6. Sharing your data and processors

We do not sell personal data. However, we may share information with trusted third parties who help us operate our business. These third parties act as processors or, in some cases, separate controllers.

Examples of processors may include:

payment service providers;
booking, scheduling, or invoicing software providers;
IT and cloud storage providers;
email, messaging, and communications platforms;
accounting or bookkeeping providers;
customer support or administrative service providers.

We require processors to handle personal data securely, only according to our instructions, and in compliance with data protection law. We may also share personal data with:

professional advisers such as accountants, insurers, or lawyers;
public authorities, regulators, or law enforcement where required;
property owners, landlords, agents, or business contacts where necessary to deliver the service you requested.

Where data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent legal protections.

7. Data retention

We keep personal data only for as long as necessary for the purpose it was collected and for any additional period required by law. Retention periods depend on the type of data and the reason for holding it.

Booking and service records are generally retained for a reasonable period to support customer administration, service history, and dispute handling.
Financial and tax records are kept for the period required by accounting and tax law.
Communication records may be retained for as long as needed to manage enquiries, resolve complaints, and maintain accurate business records.
Marketing preferences are kept until you opt out or withdraw consent, where applicable.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

8. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality expectations, and restricted sharing on a need-to-know basis.

Although no system can be guaranteed completely secure, we continually review our security practices to reduce risks and protect the information entrusted to us.

9. Your rights

As a data subject, you have rights under data protection law. These rights may apply depending on the circumstances and the legal basis for processing. They include:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to ask us to correct inaccurate or incomplete data.
Right to erasure — to request deletion of your data in certain circumstances.
Right to restriction — to ask us to limit how we use your data in certain cases.
Right to data portability — to receive certain data in a structured, commonly used format where applicable.
Right to object — to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent — where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed. We encourage you to raise concerns with us first so we can try to resolve the matter promptly and fairly.

10. Children’s data

Our cleaning services are generally intended for adults. We do not knowingly collect personal data from children except where it is provided incidentally and is necessary for service delivery, such as household access arrangements. If we become aware that we have collected data unlawfully from a child, we will take steps to delete it where appropriate.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Any revised version will apply from the date of publication. We encourage customers to review this policy periodically to stay informed about how their data is handled.

12. Summary of our privacy commitments

Our commitments

We collect only the personal data needed to provide and manage our services.
We process data lawfully, fairly, and transparently.
We share data only with trusted processors or where required by law.
We keep data only as long as necessary and dispose of it securely.
We respect your rights and respond to privacy requests in line with applicable law.

Finchley Cleaner is committed to maintaining privacy, security, and accountability in every stage of data handling. By using our services in the Finchley area, you acknowledge that your personal data may be processed as described in this policy and in accordance with the relevant legal requirements.