Finchley Cleaner Service Terms and Conditions
These Terms and Conditions set out the basis on which cleaning services are provided by Finchley Cleaner, including standard domestic and commercial cleaning, one-off cleans, regular scheduled visits, and related service arrangements. By making a booking, confirming a quotation, or allowing a cleaner to commence work, the customer agrees to be bound by these terms. For the avoidance of doubt, these terms apply to all service users, whether the booking is made online, by telephone, or by any other agreed method.
The purpose of these terms is to create a clear understanding of how service requests are handled, how payment is taken, what happens when appointments need to be changed or cancelled, and how responsibility is allocated when issues arise. They also explain the rules relating to waste handling and lawful disposal. The customer is expected to read these terms carefully before placing an order for cleaning services. If any part of these terms is not understood, the customer should seek clarification before the appointment is confirmed.
In these Terms and Conditions, references to “we”, “us”, and “our” mean Finchley Cleaner. References to “you” and “your” mean the person, business, landlord, tenant, agent, or other party booking the service. The term services includes any cleaning task we agree to undertake, together with any labour, materials, or equipment supplied as part of that task. Headings are included for convenience only and do not affect interpretation.
All bookings are subject to availability and acceptance by us. A request for a service does not itself create a binding contract until the booking is confirmed. We may ask for information necessary to assess the job, including the type of property, the scope of the work, access arrangements, and any special requirements. If a quotation is based on incomplete or inaccurate information, we may revise the quoted price or decline to proceed.
When a booking is made, we may confirm the date, estimated duration, service type, and any assumptions on which the price is based. It is the customer’s responsibility to ensure the details provided are accurate. If the service differs materially from the description supplied at the time of booking, we may adjust the schedule, equipment, staffing, or price. Any such change will be communicated as soon as reasonably practicable. A confirmed booking may be treated as accepted only once we have acknowledged the appointment and any applicable deposit or pre-authorisation has been received.
We reserve the right to refuse or cancel a booking where access cannot reasonably be arranged, where the requested work is unsafe, unlawful, or outside our normal service scope, or where the customer’s instructions are unclear. Our Finchley cleaning service terms are intended to be fair and practical, but they do not require us to perform work that would breach health and safety rules, property rules, or applicable law. Any customer requesting specialist cleaning should disclose this at the point of booking.
Payment terms depend on the nature of the booking. For routine domestic cleaning, payment may be required in advance, on the day of service, or by recurring arrangement where agreed. For larger or one-off jobs, we may request a deposit to secure the date. Unless otherwise stated in writing, prices are quoted exclusive of any additional charges arising from extra time, specialist materials, or unforeseen conditions. The customer agrees to pay all agreed fees in full and on time.
We may accept payment by bank transfer, card, direct debit, standing order, or another approved method. Where invoices are issued, payment is due by the date shown on the invoice. If no date is specified, payment is due within seven days of the invoice date. We may suspend ongoing services if sums remain unpaid. Any missed or late payment may result in reasonable administration charges, recovery costs, or the withdrawal of discounted rates where such rates were conditional on prompt payment.
If the cleaning service is subject to an estimate rather than a fixed quotation, the final cost may vary according to the actual time required, the level of contamination, the number of rooms or items involved, and any extra instructions given on arrival. Customers should note that a Finchley Cleaner quotation is based on the information available at the time and may be reassessed if conditions differ from those described. We will act reasonably when making any adjustment.
Cancellation policies are designed to reflect the time reserved for each appointment and the practical costs associated with arranging staff and equipment. Unless a different cancellation arrangement has been agreed in writing, the customer should provide reasonable notice if the booking needs to be cancelled or rescheduled. If a cancellation is made too close to the appointment time, a fee may apply to cover lost time and administrative expense. Deposits may be retained where the slot cannot be reallocated.
If access is not provided at the agreed time, or if the property is unavailable for reasons within the customer’s control, this may be treated as a late cancellation or missed appointment. In such cases, we may charge a call-out fee or the full price of the booked service, depending on the circumstances and the amount of time reserved. We are not responsible for delays caused by the customer’s failure to supply keys, codes, parking access, or other necessary entry arrangements.
We may also cancel or rearrange a booking where staff are unavailable due to illness, travel disruption, equipment failure, adverse conditions, or any event beyond our reasonable control. In such circumstances, we will make reasonable efforts to offer an alternative appointment. Except where required by law, our liability for consequential losses arising from cancellation or rescheduling is limited to the amount paid for the affected service. This does not affect rights that cannot lawfully be limited.
Liability is limited to the extent permitted by law. We will use reasonable skill and care in providing cleaning services, but we do not guarantee that every stain, mark, odour, or deposit can be removed completely. Results may vary according to the material, condition, age, and prior treatment of surfaces and items. Customers are responsible for identifying fragile, valuable, or sensitive items before work begins and for removing or securing items that should not be cleaned, moved, or handled.
We are not liable for pre-existing damage, hidden defects, wear and tear, colour fading, structural weakness, or deterioration that occurs despite the exercise of reasonable care. Where we are required to move furniture, appliances, or other objects, we may refuse to do so if the item is too heavy, unstable, or likely to cause damage. The customer should keep children, pets, and vulnerable persons away from active cleaning areas where necessary. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Any claim relating to damage, loss, or inadequate service must be raised within a reasonable time after the issue becomes known. The customer should take steps to minimise any loss and preserve evidence where appropriate. If we accept responsibility, our remedy may include re-performing the service, arranging repair, or offering a refund of the relevant portion of the fee, depending on the circumstances. The Finchley cleaning service terms are intended to operate fairly and in line with UK consumer law.
Waste management and disposal must comply with applicable environmental and local authority rules. Unless expressly agreed otherwise, our cleaning services do not include the removal of hazardous waste, clinical waste, asbestos, paint, solvents, pressurised containers, electrical goods for disposal, or any item requiring specialist handling. The customer must disclose any waste that may be dangerous, contaminated, or regulated before the appointment begins.
Where waste is generated during the service, it will normally be bagged, separated, or placed in the customer’s designated bins in accordance with lawful disposal practices. We will not transport or dump waste unlawfully, and we will not agree to dispose of items in a manner that breaches environmental regulations. If the customer requests removal of bulky, restricted, or regulated materials, an additional charge may apply only where such removal is lawful and has been agreed in advance. We may decline any request that would create compliance risk.
Customers are responsible for ensuring that the property’s waste facilities can accommodate ordinary cleaning waste and that any instructions given to us do not conflict with applicable rules. If we discover materials that appear to be unsafe or prohibited, we may stop work in that area until the issue is resolved. A Finchley Cleaner service agreement does not authorise us to act as a waste carrier unless this is expressly stated in writing and permitted by law.
Customers must provide safe, lawful, and timely access to the property and to any area requiring cleaning. This includes ensuring that keys, passes, alarms, codes, and instructions are available when needed. Any item or area that is especially delicate, high-value, or unsuitable for standard cleaning should be clearly identified before work starts. We may ask the customer to sign off on certain conditions if the job involves unusual risk or specialist expectations.
We may use our own equipment and products unless otherwise agreed. Where the customer requests the use of specific products or methods, we may refuse if the request is unsuitable for the surface, inconsistent with manufacturer guidance, or unsafe. The customer should advise us of allergies, sensitivities, or material restrictions in advance. While we make reasonable efforts to select appropriate products, it remains the customer’s duty to disclose material information that could affect the service.
If the customer supplies cleaning products, equipment, or consumables, we accept no responsibility for defects, poor performance, or damage caused by those items unless the damage results from our negligence in using them. Any instructions given by the customer should be lawful, clear, and consistent with the agreed scope of work. Where a request falls outside the normal service, we may decline it or charge an additional fee if we agree to perform it.
Personal data supplied for booking and service administration will be handled in accordance with applicable data protection laws. We will use customer details only for legitimate business purposes, including managing bookings, invoicing, service communication, and record keeping. We do not sell customer information. Where third-party payment processors or scheduling tools are used, their own terms and privacy notices may also apply.
These Terms and Conditions may be updated from time to time. The version in force at the time of booking will generally apply to that booking unless a later change is required by law or expressly agreed. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in effect. No failure or delay in enforcing a right will operate as a waiver of that right.
These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, unless mandatory law provides otherwise. By proceeding with a booking, the customer confirms that they understand and accept the cleaner service terms for Finchley and that they will comply with the obligations set out above.