Privacy Policy

Finchley Cleaner Customer Privacy Policy

This Privacy Policy explains how Finchley Cleaner collects, uses, stores and protects personal data relating to our customers in the Finchley area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Finchley Cleaner customers located in our service area and to anyone who makes an enquiry about our services.

Who we are and scope of this policy

Finchley Cleaner is a cleaning service provider operating in the Finchley area. We act as the data controller in relation to the personal data we collect about our customers and prospective customers. This Privacy Policy applies to all personal data processed in connection with our domestic and commercial cleaning services, including one-off and regular cleaning arrangements.

Types of personal data we collect

We only collect personal data that is necessary for the provision and administration of our cleaning services. The categories of personal data we may collect include:

Identification and contact details, such as your name, home or business address, billing address, and any alternative contact details you choose to provide.

Communication details, including your preferred contact method and records of communications with you, such as enquiries, booking confirmations and service feedback.

Service information, including details about the property to be cleaned, access instructions you choose to share, cleaning preferences, and any relevant information about pets or specific items or areas that require special care.

Booking and transaction data, such as service dates and times, frequency of cleaning, and records of services provided and payments made.

Technical and usage data, which may include basic information about how you interact with our website or online booking tools, such as pages visited and forms completed, to the extent that such tools are used.

Any other information you voluntarily provide, for example when you provide specific instructions, optional feedback, testimonials or participate in promotions related to our services.

How we collect personal data

We collect personal data directly from you when you contact us to request information, obtain a quote, make a booking or otherwise communicate with us. This may be by phone, through an online form, or in writing. We may also collect personal data when you engage with us on social or digital platforms, to the extent that you choose to provide information for service-related purposes.

In some cases we may receive personal data from third parties, for example where an existing customer provides your details to refer you to our services, or where a managing agent or landlord engages us to provide cleaning for a property you occupy. In such cases, we will inform you of the source of your data where appropriate and feasible.

Lawful bases for processing your data

We process personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: We process personal data to enter into and perform a contract with you for cleaning services, including handling bookings, providing the service, managing payments and responding to queries.

Legal obligation: We may process personal data where necessary to comply with our legal and regulatory obligations, such as record-keeping, accounting, tax obligations and responding to lawful requests from authorities.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This may include managing our customer relationships, improving our services, preventing fraud, ensuring the security of our staff and equipment, and maintaining accurate business records.

Consent: In certain limited situations, we may rely on your consent to process personal data, for example for specific types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this policy.

How we use your personal data

We use personal data for the following purposes:

To provide and manage our cleaning services, including setting up and confirming bookings, managing schedules, tailoring our services to your preferences, and handling any changes or cancellations.

To communicate with you about your enquiries, quotations, bookings, invoices, payments, feedback and any issues relating to our services.

To manage our business operations, plan staffing, improve service quality, and monitor the performance and safety of our services.

To manage payments, accounting, and financial records associated with your use of our services.

To comply with legal and regulatory requirements, including record-keeping, tax obligations, and cooperation with law enforcement or regulatory authorities where required.

To send limited service-related information or updates where appropriate, and to the extent permitted by law, provided you have not opted out of receiving such communications.

Data sharing and processors

We do not sell your personal data. We may share your personal data with third parties where necessary for the purposes described in this policy and where we have a lawful basis to do so.

We may share personal data with our cleaning staff and contractors to the extent necessary for them to deliver the agreed services at your property, such as your address, access instructions and service preferences.

We may use external service providers acting as data processors to support our operations, such as providers of scheduling or booking software, secure payment processing, accounting services, customer management tools and secure data storage or backup. These providers are only allowed to process personal data on our instructions and are required to protect it appropriately.

We may share personal data with professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes or in connection with legal claims.

We may also disclose personal data if required to do so by law, regulation, court order or government request, or where we reasonably believe such disclosure is necessary to protect our rights, the safety of our staff, customers or the public, or to detect or prevent fraud or other wrongdoing.

International transfers

Where we use service providers that process personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as relying on adequacy regulations or using standard contractual clauses, in line with data protection law.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. The exact retention period will vary depending on the nature of the data and our relationship with you.

In general, we retain customer and booking information for a period that allows us to manage ongoing services, respond to queries or complaints, and meet our legal and tax obligations. Once personal data is no longer required for these purposes, we will delete it or anonymise it so that it can no longer be linked to you.

Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include controlled access to customer records, secure storage systems, limiting access to those who need to know the information, and using reasonable safeguards when sharing information with third parties. While we aim to protect your personal data, no method of transmission or storage is guaranteed to be fully secure.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions.

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete personal data, for example where it is no longer needed for the purposes for which it was collected and we do not have another lawful basis for retaining it.

Right to restriction: You can ask us to restrict the processing of your personal data in specific situations, such as while we are considering a request to rectify or erase your data.

Right to object: You can object to processing based on our legitimate interests, including certain forms of direct marketing, and we will stop processing unless we have compelling legitimate grounds that override your interests or the processing is needed for legal claims.

Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format and have it transmitted to another controller where technically feasible.

You also have the right to withdraw consent at any time where we rely on consent as our lawful basis for processing, without affecting the lawfulness of processing carried out before withdrawal.

How to exercise your rights or contact us

If you would like to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact Finchley Cleaner using the contact channels published on our customer materials or website. We may need to verify your identity before responding to your request. We aim to respond within the timeframes required by law.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. However, we encourage you to contact us first so we can try to resolve your concerns directly.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The updated version will apply from the date it is published. We encourage you to review this policy periodically to stay informed about how we protect your personal data.