Terms And Conditions

Finchley Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which Finchley Cleaner provides professional cleaning services to domestic and commercial customers within its designated service area in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Company means Finchley Cleaner, the cleaning service provider supplying the services.

Customer means any individual, business, organisation or other entity that books or receives services from the Company.

Premises means the property, building or area where the services are to be carried out.

Services means the cleaning services provided by the Company, which may include regular domestic cleaning, deep cleaning, end of tenancy cleaning, commercial cleaning, and related services as agreed between the Company and the Customer.

Service Area means the geographical areas in which the Company offers services, primarily within and around Finchley and neighbouring locations in the United Kingdom, as determined by the Company from time to time.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions and any written or recorded booking confirmation.

2. Scope of Services

2.1 The Company will perform the Services with reasonable skill and care, using trained personnel and appropriate cleaning materials, unless otherwise agreed.

2.2 The specific scope of work, including the type of cleaning, number of hours, frequency, and any additional tasks, will be agreed at the time of booking and confirmed in the booking confirmation.

2.3 The Company reserves the right to make reasonable adjustments to the scope of Services if the condition or size of the Premises differs significantly from the description provided by the Customer at the time of booking. In such cases, the Company may adjust the price or the time allocated, or propose an alternative arrangement.

2.4 The Company does not undertake any tasks that may be unsafe, require specialist equipment or licensing, or fall outside generally accepted cleaning activities, including but not limited to heavy lifting beyond safe manual handling limits, work at excessive heights, or handling hazardous substances.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company’s accepted communication channels, such as online forms or written messages, as notified by the Company from time to time.

3.2 A booking is only deemed accepted and confirmed when the Company issues a booking confirmation, which may be provided in writing or electronically. The Agreement comes into effect from the date of this confirmation.

3.3 The Customer must provide accurate details when booking, including the address of the Premises, type of property, approximate size, required date and time, and any particular requirements.

3.4 The Company may refuse or cancel any booking at its sole discretion, including where the Premises fall outside the Service Area or where there are concerns about health, safety, access, or suitability.

3.5 For recurring or regular Services, the agreed schedule will continue until cancelled or varied in accordance with these Terms and Conditions. The Company reserves the right to adjust timings within reasonable limits and will use reasonable endeavours to notify the Customer of any material schedule changes.

4. Access to the Premises

4.1 The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes arrangements for keys, entry codes, parking or building access where applicable.

4.2 If the Company’s staff are unable to gain access to the Premises at the agreed time due to circumstances within the Customer’s control, the visit may be treated as a late cancellation and may be chargeable in accordance with the cancellation terms.

4.3 The Customer must ensure that any security or alarm systems are appropriately managed so that the Company’s staff can carry out the Services without unreasonable delay or interruption.

5. Customer Obligations

5.1 The Customer agrees to provide a safe working environment, including functioning lighting, running water, electricity and any essential facilities reasonably required to perform the Services.

5.2 The Customer must inform the Company in advance of any known risks, delicate surfaces, items of special value, or areas that require particular care or that should not be cleaned.

5.3 The Customer agrees not to instruct the Company’s staff to undertake any task that falls outside the agreed Services or that may be unsafe, unlawful or inappropriate.

5.4 The Customer is responsible for supervising any minors, pets or third parties present at the Premises during the visit to ensure that the Company’s staff can carry out the Services without interference or risk.

6. Pricing and Payments

6.1 Prices for Services will be communicated to the Customer at the time of booking and may be based on an hourly rate, a fixed price per job, or another method agreed between the parties.

6.2 All prices quoted are in pounds sterling and, unless otherwise stated, are inclusive of applicable taxes where required by law.

6.3 The Company reserves the right to revise its prices periodically. For ongoing Services, the Company will provide reasonable notice of any price changes. Continued use of the Services after such notice constitutes acceptance of the new prices.

6.4 Payment is due in accordance with the payment terms notified to the Customer, which may include payment in advance, on the day of service, or within a specified period following invoice.

6.5 The Company accepts the payment methods indicated from time to time, which may include bank transfer, card payment or other cashless methods. The Company may decline certain payment methods at its discretion.

6.6 Where payment is not received by the due date, the Company reserves the right to suspend or cancel further Services and to charge interest on overdue amounts at the statutory rate applicable in the United Kingdom until payment is received in full.

7. Cancellations, Rescheduling and No-Show Policy

7.1 The Customer may cancel or reschedule a booking by giving the minimum notice period specified by the Company. Unless otherwise stated, the standard minimum notice period is 24 hours before the scheduled start time.

7.2 If the Customer cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be up to the full price of the scheduled visit, to cover staff and operational costs.

7.3 If the Company is unable to attend a scheduled booking due to staff illness, operational issues, extreme weather or other events beyond its reasonable control, the Company will use reasonable endeavours to notify the Customer and offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation.

7.4 If the Customer or their representative fails to provide access to the Premises at the scheduled time, or if the Premises are not in a suitable condition for the Services to be carried out safely, the visit may be treated as a late cancellation and may be chargeable.

8. Quality of Service and Complaints

8.1 The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within 24 hours of the relevant visit where reasonably practicable.

8.2 Where a complaint is made within a reasonable time and is justified, the Company may, at its discretion, arrange a re-clean of the relevant areas or offer another proportionate remedy.

8.3 The Company’s responsibility in respect of unsatisfactory Services will be limited to a re-clean or a proportionate reduction in charges for the affected Service, as reasonably determined by the Company.

9. Liability and Insurance

9.1 The Company carries appropriate liability insurance for the Services it provides. Details of insurance cover are available on request.

9.2 The Company will use reasonable care in handling the Customer’s property. However, the Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the amount paid by the Customer for the specific Service during which the incident occurred, or the amount recoverable under the Company’s insurance, whichever is higher.

9.3 The Company will not be liable for any pre-existing damage, wear and tear, latent defects, or deterioration of surfaces, fabrics or items that may become apparent during or after cleaning.

9.4 The Company will not be liable for any indirect, consequential or economic losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

9.5 The Customer must remove or secure valuable, fragile or irreplaceable items prior to the commencement of the Services. The Company shall not be responsible for damage to items of particularly high value, sentimental value or items that are not suitable for standard cleaning methods where the Customer has not notified the Company in advance.

9.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

10. Waste Handling and Environmental Regulations

10.1 The Company will handle and dispose of waste generated in the course of the Services in accordance with applicable UK environmental and waste regulations.

10.2 The Customer is responsible for ensuring that any waste left at the Premises prior to the Company’s attendance is safe to handle and does not contain hazardous, clinical, sharp or otherwise dangerous materials unless specifically agreed and subject to any additional requirements imposed by law.

10.3 The Company does not normally remove large quantities of household rubbish, bulky items, construction waste or any waste that would require a licensed waste carrier, unless expressly agreed as a separate service and subject to applicable regulations.

10.4 The Customer must not request the Company or its staff to dispose of waste in any unlawful manner, including fly-tipping or depositing waste where it is not permitted. Any unlawful disposal requested by the Customer will be refused and may result in termination of the Services.

10.5 Where the Company uses cleaning products, it will seek to use them responsibly and in accordance with safety data sheets and regulatory requirements. The Customer should inform the Company in advance of any allergies or sensitivities so that suitable products can be used where reasonably possible.

11. Health and Safety

11.1 The Company is committed to maintaining safe working practices and complying with applicable health and safety legislation.

11.2 The Company’s staff may refuse to carry out any task or enter any area of the Premises that they reasonably believe to be unsafe or unhygienic to a degree that poses a risk to health.

11.3 The Customer agrees not to smoke or permit smoking by others in the immediate vicinity of the areas where the Company’s staff are working, and to ensure adequate ventilation when strong cleaning products are used.

12. Privacy and Data Protection

12.1 The Company will collect and process certain personal data relating to the Customer in order to provide the Services and manage the Agreement.

12.2 The Company will handle such personal data in accordance with applicable UK data protection laws and its internal policies. Personal data will only be used for legitimate business purposes, such as managing bookings, processing payments, and providing customer support.

13. Force Majeure

13.1 The Company shall not be in breach of this Agreement nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, extreme weather, transport disruptions, strikes, public health emergencies, or utility outages.

13.2 In such circumstances, the Company will use reasonable endeavours to notify the Customer and to resume the Services as soon as reasonably practicable.

14. Termination

14.1 Either party may terminate ongoing or recurring Services by providing reasonable written notice, subject to any minimum commitment period specified at the time of booking.

14.2 The Company may terminate the Agreement with immediate effect if the Customer commits a serious or persistent breach of these Terms and Conditions, including but not limited to non-payment, abusive behaviour towards staff, unsafe conditions, or unlawful requests.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 The Company may amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, operational requirements or the Services offered. The updated Terms and Conditions will apply to future bookings after they are made available.

16.2 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

16.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.4 The Customer may not assign or transfer any of their rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations as it considers appropriate, provided that this does not materially reduce the standard of the Services.

16.5 These Terms and Conditions, together with any booking confirmation and agreed service description, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, understandings or representations.